Zendesk
Cloud-based customer service platform.
| USD | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|---|---|
| Revenues | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % growth | - | 39 % | 36 % | 26 % | 30 % | 27 % | 25 % |
| EBITDA | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % EBITDA margin | 3 % | 7 % | 8 % | 11 % | 10 % | 10 % | 12 % |
| Profit | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % profit margin | (26 %) | (22 %) | (21 %) | (21 %) | (17 %) | (13 %) | (10 %) |
| EV | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| R&D % of revenue | 27 % | 25 % | 24 % | - | - | - | - |
Source: Company filings or news article, Equity research estimates
Related Content
Zendesk, accessible via zendesk.com, is a service-first Customer Relationship Management (CRM) company that develops robust and adaptable software solutions tailored to the needs of businesses across various industries. The company's primary focus is on enhancing customer service operations, making it easier for organizations to manage and optimize their customer support workflows.
Zendesk serves a diverse range of clients, from small startups to large enterprises, including well-known names like The New York Times. The company operates in the customer service and support market, which is a crucial segment of the broader CRM industry. This market is characterized by the need for efficient and effective customer interaction management, which is essential for maintaining customer satisfaction and loyalty.
The business model of Zendesk revolves around a subscription-based service. Clients pay a recurring fee to access Zendesk's suite of tools, which include features like ticketing systems, live chat, and analytics. These tools help businesses streamline their customer service processes, capture essential information, and ensure timely responses to customer inquiries. Additionally, Zendesk offers training and certification programs to help users maximize the benefits of their software.
Zendesk generates revenue primarily through these subscription fees. The company offers various pricing tiers, allowing businesses of all sizes to find a plan that fits their needs and budget. This scalable approach ensures that Zendesk can cater to a wide range of clients, from small businesses looking for basic support tools to large enterprises requiring advanced features and customization.
In summary, Zendesk is a key player in the customer service and support market, providing flexible and powerful CRM software to businesses of all sizes. Its subscription-based model ensures a steady revenue stream, while its comprehensive suite of tools helps clients optimize their customer service operations.
Keywords: CRM, customer service, support software, subscription-based, ticketing system, live chat, analytics, workflow optimization, training, certification.
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