virtualQ
Eliminates waiting times in call centers and removes the conflict between excellent service and low costs.
| EUR | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|---|
| Revenues | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % growth | - | - | - | 11 % | - | - |
| EBITDA | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| Profit | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % profit margin | - | (50 %) | (11 %) | (9 %) | - | - |
| EV | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
Source: Company filings or news article
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VirtualQ is a Berlin and Stuttgart-based startup specializing in intelligent callback management systems. For nearly a decade, the company has been at the forefront of helping businesses enhance their customer service operations. VirtualQ's primary offering is a Software-as-a-Service (SaaS) solution that leverages artificial intelligence (AI) to manage customer callbacks efficiently. This technology has already saved over 750 million minutes of waiting time for customers, making virtualQ a trusted name in the customer service innovation space.
The company serves a diverse range of business clients, including large enterprises like Austrian Federal Railways and METRO Germany. These clients often face significant challenges during peak periods, such as holiday seasons, when customer service demand surges. VirtualQ's system helps these businesses maintain high levels of service quality and availability by reducing hold times and increasing efficiency. For instance, METRO Germany has seen a 10% increase in efficiency and a significant reduction in the workload of their service center agents thanks to virtualQ's solution.
VirtualQ operates in the customer service and call center market, providing tools that help businesses manage high volumes of customer interactions more effectively. The company's business model is based on a subscription service, where clients pay a recurring fee to use their SaaS platform. This model ensures a steady revenue stream and allows for continuous updates and improvements to the software.
The company's team consists of over 40 employees from more than 10 different countries, working collaboratively to develop and enhance their flexible peak management software. VirtualQ's success stories, such as the 8% increase in Net Promoter Score (NPS) for Austrian Federal Railways, highlight the tangible benefits their clients experience.
In summary, virtualQ is a key player in the customer service technology market, offering AI-driven solutions that improve efficiency and customer satisfaction for businesses facing high call volumes.
Keywords: AI, callback management, SaaS, customer service, efficiency, peak periods, Berlin, Stuttgart, business clients, innovation.