sentiSum
Insights as a Service AI solution for companies in the retail industry and other industries.
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | investor investor | €0.0 | round |
| N/A | €0.0 | round | |
| investor | €0.0 | round | |
| investor investor investor investor investor investor | €0.0 | round | |
| N/A | $500k | Seed | |
| Total Funding | 000k | ||
| USD | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Revenues | 0000 | 0000 | 0000 | 0000 |
| % growth | - | - | 78 % | - |
| EBITDA | 0000 | 0000 | 0000 | 0000 |
| Profit | 0000 | 0000 | 0000 | 0000 |
| EV | 0000 | 0000 | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 | 0000 | 0000 |
Source: Dealroom estimates
Related Content
SentiSum operates in the customer experience (CX) analytics market, providing an AI-driven platform that automates the tagging and analysis of customer feedback. The platform serves a diverse range of clients, including airlines, retail, and financial services, helping them understand and improve customer satisfaction (CSAT). SentiSum's core product features include automated tagging, CSAT analytics, auto-routing, and prioritization of customer tickets based on sentiment analysis. The business model is primarily SaaS (Software as a Service), generating revenue through subscription fees. Clients benefit from a single dashboard that consolidates all customer interactions, providing actionable insights to enhance customer service and operational efficiency. The company also offers integrations with various customer service platforms to streamline workflows and improve response times.
Keywords: AI-driven, customer experience, automated tagging, CSAT analytics, sentiment analysis, ticket routing, SaaS, customer feedback, operational efficiency, integrations.