Proto

Proto is a technology company specializing in Artificial Intelligence Customer Experience (AICX) solutions, primarily targeting emerging markets. The company leverages machine learning to better understand local customers, thereby accelerating inclusion and improving customer satisfaction rates. Proto's core product is a comprehensive AICX platform that includes live chat and web chat functionalities for both human and chatbot interactions. The platform also offers customer case tracking, personalized engagement through human customer profiles, and custom analytics reporting for both agent and bot performance. Additionally, Proto provides hybrid hosting options to ensure customer data privacy.

Proto serves a diverse range of clients, including businesses in sectors such as finance, telecommunications, and e-commerce, who are looking to enhance their customer service capabilities. The company operates in the global market but focuses on regions with emerging economies where the need for scalable and efficient customer service solutions is high.

Proto's business model is subscription-based, generating revenue through monthly or annual fees for access to its AICX platform. The company also offers premium features and custom solutions at additional costs, providing a flexible pricing structure that caters to different business needs.

Keywords: AI, customer experience, emerging markets, machine learning, multilingual chatbots, customer satisfaction, data privacy, analytics, hybrid hosting, personalized engagement.