Parloa
Parloa develops an Enterprise Contact Center AI Platform for the next generation of customer service.
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | investor investor investor | €0.0 | round |
| investor investor | €0.0 | round | |
| investor investor investor investor investor investor investor investor investor | €0.0 | round | |
| investor investor investor investor investor | €0.0 | round | |
* | $120m Valuation: $1.0b | Series C | |
| Total Funding | 000k | ||
| EUR | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|---|
| Revenues | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % growth | - | - | 32 % | 40 % | 171 % | 169 % |
| EBITDA | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| Profit | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % profit margin | - | 21 % | (22 %) | (61 %) | (145 %) | - |
| EV | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
Source: Company filings or news article, Dealroom estimates
Related Content
Parloa is a dynamic startup specializing in AI-driven customer service solutions. The company operates in the customer service technology market, providing advanced chatbot and AI solutions to streamline and enhance customer interactions. Parloa's primary clients are large enterprises, including well-known brands like Decathlon, SwissLife, and Ergo. These companies rely on Parloa to deliver exceptional customer experiences across various service channels.
Parloa's core product is an AI-powered chatbot that can handle multiple customer inquiries simultaneously, reducing the need for human intervention in routine tasks. This chatbot is capable of answering questions, updating personal data, and forwarding complex issues to human service teams when necessary. One of the standout features of Parloa's solution is its ability to provide real-time translations, making it a valuable tool for global customer service operations.
The business model of Parloa revolves around a subscription-based service, where clients pay for access to the AI platform and its features. This model ensures a steady revenue stream and allows Parloa to continuously improve its offerings. Additionally, Parloa benefits from strong partnerships that enhance its technology and expand its reach.
Parloa makes money by offering its AI solutions to enterprise clients who seek to improve their customer service efficiency and quality. By automating routine tasks and providing 24/7 support, Parloa helps its clients reduce operational costs and improve customer satisfaction. This, in turn, leads to higher customer loyalty and potentially increased revenue for the client companies.
In summary, Parloa is a cutting-edge AI customer service provider that helps large enterprises automate and enhance their customer interactions. The company's innovative solutions and strong client base position it as a leader in the customer service technology market.
Keywords: AI, chatbot, customer service, automation, enterprise, real-time translation, global, subscription-based, technology, efficiency.