Kapiche

Kapiche is an AI-powered platform that helps businesses transform customer feedback into actionable insights. Operating in the customer experience (CX) and voice of customer (VoC) market, Kapiche serves a diverse range of clients, from small businesses to large enterprises, across various industries. The platform aggregates and analyzes customer feedback from multiple sources, providing businesses with a comprehensive understanding of customer sentiment and behavior. By leveraging natural language processing (NLP) and machine learning, Kapiche enables companies to make data-driven decisions that enhance customer satisfaction and drive business growth. The business model is subscription-based, where clients pay for access to the platform and its features. Revenue is generated through tiered subscription plans, which vary based on the number of users and the volume of data processed. Kapiche's key features include sentiment analysis, trend detection, and customizable dashboards, all designed to provide deep insights into customer feedback. The company also offers dedicated customer support and regular product updates to ensure clients get the most out of the platform.

Keywords: AI-powered, customer feedback, actionable insights, natural language processing, machine learning, customer experience, voice of customer, sentiment analysis, trend detection, subscription-based.