Dialpad

Dialpad is a technology startup that operates in the field of artificial intelligence (AI). It provides an AI-powered platform that supports customer engagement, sales, and team collaboration. The platform includes features such as real-time transcription, sentiment analysis, live coaching, and predictive customer satisfaction (CSAT) scores. This means that it can transcribe conversations as they happen, analyze the mood of the conversation, provide live coaching to sales representatives, and predict how satisfied customers will be with their service.

Dialpad's clients range from small businesses to large corporations, and it operates in a market that is increasingly recognizing the value of AI in improving customer service and sales. Its business model is based on providing its AI platform as a service, which means clients pay a subscription fee to use the platform.

The company is known for its continuous product innovation, releasing new features and integrations faster than many competitors in the industry. It also has a strong focus on partnerships, as evidenced by its role as the Official Communications Provider of the Sacramento Kings basketball team. This partnership includes community impact programs, such as The Huddle Lab, an after-school program aimed at empowering young entrepreneurs.

Dialpad has been recognized as a leader in several categories by G2, a popular software review platform. These categories include Unified Communications as a Service (UCaaS), Voice over Internet Protocol (VoIP), Contact Center as a Service (CCaaS), Outbound Call Tracking, Google Workspace Communication Tools, and Conferencing.

Keywords: Artificial Intelligence, Customer Engagement, Sales Support, Team Collaboration, Real-Time Transcription, Sentiment Analysis, Live Coaching, Predictive CSAT, Continuous Innovation, Partnerships.