Consumers Trust

Consumers Trust is a Software as a Service (SaaS) startup that operates in the consumer complaints management sector. The company offers a platform where businesses can manage and respond to consumer complaints, access consumer profiles and personal data, and receive monthly performance and activity statistics. This service is free to use, making it accessible to a wide range of clients, from small businesses to large corporations.

For clients seeking a more comprehensive service, Consumers Trust offers a Premium plan. This plan includes additional features such as multi-user access, the ability to autonomously change the status of complaints, private messaging with consumers, and access to a query history and user profile. Premium users can also publish instant responses, view and request customer satisfaction ratings, and compare their performance with competitors.

The Premium plan also includes marketing and reputation management tools. These include customization of the brand page, management of articles and publications, brand ads management, and a recommendation badge. The company also provides access to Net Promoter Score data, a key performance indicator that measures customer loyalty, and integration via API, which allows businesses to integrate Consumers Trust's services into their own systems.

Consumers Trust operates on a freemium business model, offering basic services for free while charging for premium features. This model allows the company to attract a broad user base while generating revenue from clients who require more advanced features. The company currently serves over 15,000 brands and prioritizes customer satisfaction.

Keywords: SaaS, Consumer Complaints Management, Performance Statistics, Premium Plan, Multi-User Access, Customer Satisfaction Ratings, Competitor Comparison, Marketing Tools, Reputation Management, Freemium Business Model.